Refund Policy

We want you to be fully satisfied with your purchase. This Refund Policy outlines our commitment to fair and transparent refund practices. If you have any questions, feel free to contact us at support@gopdfly.com.

When Can You Get a Refund?

Purchases made through Paddle — on our website or in the PDFly web app — come with a 14-day money-back guarantee. Contact us within 14 days of your purchase and we'll review your request. If you've already started using premium features, a refund may no longer be available, as described in our Terms of Service.

Bought PDFly Pro inside the app from the Microsoft Store? Those purchases follow Microsoft's refund rules — see Purchases Made in the Microsoft Store below.

How to Request a Refund

Just email us at support@gopdfly.com with your purchase details. We'll handle it promptly.

Once a refund is processed:

Access to premium features is revoked
Refunds are issued via our payment provider Paddle (or Lemon Squeezy, for licenses bought before our move to Paddle) to your original payment method and may take up to 10 days to appear on your statement

Purchases Made in the Microsoft Store

If you bought PDFly Pro inside the PDFly app from the Microsoft Store, Microsoft is the seller and processes your payment. Refunds and cancellations for these purchases are managed by Microsoft directly, under Microsoft's policies — not by us.

Cancel a subscription: go to account.microsoft.com/services, find PDFly Pro and turn off recurring billing. You keep Pro access until the end of the period you've paid for.
Free trial: cancel before the trial ends and you won't be charged.
Request a refund: follow Microsoft's refund request process. Microsoft decides whether a refund is granted.

We can't issue refunds or cancel Microsoft Store purchases on your behalf, but we're happy to help with anything else — email support@gopdfly.com.

Disputes & Chargebacks

If a chargeback or payment dispute is initiated without first contacting us, access to all premium features will be immediately revoked. In some cases, we may also terminate the associated account to prevent abuse. To avoid disruptions, we strongly recommend reaching out to our support team first — most issues can be resolved quickly and fairly.

Updates to This Policy

We may update this policy as needed. The latest version is always available on our website and applies to all users.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out to our support team.

support@gopdfly.com